Frequently Asked Questions
Below you will find answers to questions that our customers frequently ask about the antennas we sell. If you have any questions related to our products please consult the materials on our site, or address your question to our technical support department.
Can I talk to someone?
Yes, you may use the form on our Contact Us page or,
Call us at: 705-201-1804 with any questions you may have.
Saturday & Sunday 10am-5pm Eastern Time
Do you have a store?
We have chosen not to possess a shop front.
Can I collect my ordered item?
Yes, however please order on-line and in the comments section clearly state that you prefer to collect. Antenna Shop is open for your convenience to collect your items: Monday-Friday 9am-6pm, Saturday 9am-1pm
Why would I buy from you?
Convenience, Product Range, and Service.
‘ buying an antenna made easy and shipped fast ! ‘
International Orders: Do you ship outside Canada?
No, unfortunately. This is due to the difficulty in complying with all the various international import/export regulations. Use one of our international partners to receive your antenna.
I ordered my antenna yesterday and it hasn’t arrived, is there a problem?
No there is no problem. Wherever possible we aim to offer next day delivery but this is not always possible. We ask that our customers wait at least 3 working days after placing their order before contacting us.
I need a powerful antenna as my signal is weak, how can I tell which of your antennas is the most powerful?
Antenna ‘power’ is called Gain. Antennas with higher gain will produce the biggest improvements in signal strength. The antennas with the highest gain tend to be ‘directional’.
What is the difference between ‘directional’ and ‘omni-directional’ antennas?
Directional antennas need to be pointed towards the nearest cell site, if you don’t know where that is it will take a bit of pointing to find the best position for your antenna. Fortunately, in Canada and the USA there are a lot of LTE/4G/3G sites so you shouldn’t have to adjust too much! Omni directional antennas pickup signals from every direction so they require less precise mounting and adjustment. If you still need help try using our cell site finder under the “Network Help” tab at the top of the page.
I travel a lot and use my modem at the airport when I am waiting. There is a high 3G signal but I wanted to know if I could increase my download speed with an antenna and coupler?
In high signal areas the benefits of the Modem Mate will not be as obvious. The device is intended for low signal areas.
I recently changed my service provider and now my signal sometimes drops down to GRPS. Which antenna should I purchase?
The MAR2014 range is ideal for properties with signal outside but not inside. The waterproof magnetic base can be positioned on the L shaped bracket with suction cups which is provided then attached to a window and the antenna will radiate in an omnidirectional pattern for optimum coverage a typical application would be an apartment where there is no outside access. The WM8 range mounted on the wall or pole outside will be best used in a rural area where the cell tower is at a greater distance.
I live on a farm and get a low signal inside my house. When I am outside my mobile phone can get 1 bar of 3G. How can I ensure I get 3G on my USB or HUB devise inside the house?
The WM8 range of antenna’s mounted outside the house directed towards the nearest base station should work. But we recommend only using 10 meters of cable because any longer will rapidly decrease the efficiency of the antenna.
I have a home office, how can I ensure that my connection is as reliable as it would be if I had a fixed line broadband?
The WM8 range of antenna’s will give you the reliability you need by creating a directional link between your internet device and the cell tower.