Who are we?
AntennaShop.ca is a 100% online company dedicated to providing purposeful, functional yet aesthetically pleasing antennas specifically for wireless devices.
Can I talk to someone?
Yes, you may use the form on our Contact Us page or call us at: 705-201-1804 with any questions you may have.
Office Hours: Monday-Friday 9am-7pm, Saturday & Sunday 9am-5pm Eastern Time.
Is your website secure?
Yes, all transactions are processed securely via PayPal.
PayPal has many benefits such as;
- Following every payment, PayPal provide you with an email confirming your transaction.
- AntennaShop.ca receives payment from PayPal without ever seeing your financial information.
- A Buyer Complaint Policy in the unlikely event there is problem with your purchase.
Importantly AntennaShop.ca does not retain your information or sell / share / pass on your information with anyone else.
Will tax be added to my order?
Tax is added to orders depending on the region of Canada you are in.
Do you have products in stock?
Unlike other stores, we do not sell a product unless we have it. Items that are not in stock will be temporarily removed from the web site ensuring you cannot purchase an item that’s not in stock.
So, if you can buy it… that means it’s in stock.
Returns & Exchanges: Can I return an item purchased?
Yes, you can return or exchange anything you buy from us anytime up to 30 days from purchase. Of course it has to be in brand new condition so that it can be returned to stock
Returned the item for exchange or a full refund, less original Postage and Packaging. Once the item is received it will be replaced or refunded.
What happens if an item is faulty?
If an item arrives and it is in some way faulty ( does not work ) or broken, we will replace it immediately. Don’t worry, this hardly ever happens, but if it does we’ll look after you. Please contact us as soon as possible and we’ll help you out.
Shipping: How long will it take to receive my order?
You should generally receive your order within 3 business days.
What delivery service do you use?
All orders are shipped via Canadian Postal Service.
When will my order ship?
Your order will ship within 24 hours. We ship Monday to Friday.
Where will my item ship from?
Your order will ship from our facility in Ontario Canada.
How much is shipping?
Shipping is FREE (included in the purchase price) you may wish to choose Express Shipping which has a Flat Rate of $30